> ## Documentation Index
> Fetch the complete documentation index at: https://hexprep.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Manual Integration: Flexible DTC and Custom Shipments

> Manage DTC and B2B shipments in HexPrep outside any marketplace — clients upload labels or provide a destination address for the warehouse to generate one.

The **Manual Integration** is a flexible workflow for shipments that aren't tied to a marketplace integration like FBA or FBM. It's designed primarily for **direct-to-consumer (DTC)** orders, custom B2B shipments, returns, or any scenario where the client wants to directly control how the shipment is labeled or where it's going.

## How It Works

With Manual shipments, clients can:

* **Request a shipment** from their dashboard
* Either **upload a shipping label** they've already purchased
* Or **provide a destination address** so the warehouse can generate and purchase the label directly

This setup gives both the client and warehouse maximum flexibility while still keeping the process organized inside HexPrep's Dashboard.

## Client Workflow

<Tabs>
  <Tab title="Upload Your Own Label">
    The client attaches the shipping label file during the request.
  </Tab>
</Tabs>

## Summary

* Ideal for **DTC** or **custom orders**
* Clients can **upload** their own labels

# Retailer Returns

To return inventory back to the retailer, the HexPrep team will create a **Manual** inbound in the **Inventory** tab. Once it's created, you'll need to submit a request for the inventory to be shipped out and provide the return shipping label.

The item name will begin with **"Return"**, followed by the name of the inventory. <br /><br />Please ensure you name the outbound shipment name "Retailer Return".

<Frame>
  <img src="https://mintcdn.com/hexprep/C-97Kw2J2kgqHfm3/images/Retailer-Returns.png?fit=max&auto=format&n=C-97Kw2J2kgqHfm3&q=85&s=4a3bbf5ba0f831019ec5b6cf24fc4f42" alt="Retailer Returns" width="1025" height="569" data-path="images/Retailer-Returns.png" />
</Frame>

<Check>
  Any inventory identified as damaged will automatically have a **Manual** inbound created in the **Inventory** section.
</Check>

<Danger>
  If you would like non-damaged inventory returned to the retailer, you must notify the HexPrep team so we can process the return.
</Danger>