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The Manual Integration is a flexible workflow for shipments that aren’t tied to a marketplace integration like FBA or FBM. It’s designed primarily for direct-to-consumer (DTC) orders, custom B2B shipments, returns, or any scenario where the client wants to directly control how the shipment is labeled or where it’s going.

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How It Works

With Manual shipments, clients can:
  • Request a shipment from their dashboard
  • Either upload a shipping label they’ve already purchased
  • Or provide a destination address so the warehouse can generate and purchase the label directly
This setup gives both the client and warehouse maximum flexibility while still keeping the process organized inside HexPrep’s Dashboard.

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Client Workflow

The client attaches the shipping label file during the request.

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Summary

  • Ideal for DTC or custom orders
  • Clients can upload their own labels

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Retailer Returns

To return inventory back to the retailer, the HexPrep team will create a Manual inbound in the Inventory tab. Once it’s created, you’ll need to submit a request for the inventory to be shipped out and provide the return shipping label. The item name will begin with “Return”, followed by the name of the inventory.

Please ensure you name the outbound shipment name “Retailer Return”.
Retailer Returns
Any inventory identified as damaged will automatically have a Manual inbound created in the Inventory section.
If you would like non-damaged inventory returned to the retailer, you must notify the HexPrep team so we can process the return.